Life Threatening - Go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999
In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening
Our Appointment Procedure
Spare a Thought
Please remember a single appointment is for a single issue. Whilst the doctor has your best interest at heart, they cannot properly deal with a list of concerns in such a short space of time. The doctor may therefore have to prioritise your concerns and ask you to make an additional appointment. Please spare a thought for those patients after you, who are waiting for their own appointment. Also, please spare a thought for the reception staff who try their best to help you.
Self Care Advice
You can often sort your own health issues without needing to see us
Speak to a Pharmacist
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
Pharmacy & Self-Care
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Book an Appointment
You can book an appointment in person, by phone (01243 837980) during opening hours or 24/7 through our online service.
The surgery is open between 8:30am and 6pm each weekday.
For those patients who are unable to attend during normal working hours, we do offer early morning blood test appointments from 7:30am. These appointments are limited and must be booked in advance with our reception team.
- Our doctors’ appointments are usually 10 minutes long and typically can deal with one problem/condition. If you have more problems you wish to discuss, or think that the problem will take longer than 10 minutes, please book a longer appointment. This way you won’t feel rushed and we will be able to keep our clinics running on time for everyone else.
- If you are booking online and want an appointment of more than 10 minutes, book two adjacent slots with the same doctor. Please remember that medicals take longer and you will need to book three appointments.
- Routine appointments are usually available for all doctors, but if you wish to see a specific doctor you may have a slightly longer wait. We suggest you try and stay with one doctor for the management of a particular problem.
- A triage nurse is available daily to see patients whose problems may be resolved without needing to see a doctor (e.g. simple infections, minor injuries, medication problems, rashes etc.). We have a phlebotomist to take blood every lunchtime.
We offer urgent same-day appointments for urgent problems that cannot wait.
You will see a health professional. Our reception staff may need to ask more questions than usual so that the appointment slots are used efficiently and appropriately.
We reserve some appointments with each doctor for use on the same day for urgent problems. These slots will only become visible through the online system once we have opened for business that day. If you need a same day appointment because your problem is urgent and no slots are visible either try again after 08:30 that day or telephone us on 01243 837980.
If you would like a visit from a health professional (e.g. if you are immobile and cannot get to the surgery) then telephone the reception.
Please try and make requests for visits before 10:30am. Visits are made at the discretion of the doctor and do take up a lot of time. The doctor may decide your problem is best managed in the surgery (where full examination equipment is available) and ask you to be seen there. We cannot guarantee which doctor will see you or at what time.
If you need to book a district nurse visit telephone 01243 824156 or contact reception.
A patient who is deemed to be housebound when they are unable to leave their home environment through a physical or psychological illness. A patient is not considered housebound if he or she is able to leave their house with minimal assistance or support.
The practice is approved for GP and medical student training. Each year a fully qualified doctor with experience in hospital medicine may work with the practice as part of their preparation to become general practitioners. They share all aspects of patient care and the partners welcome their contribution to the team.
As part of the approval process, the practice is regularly inspected. This involves looking at medical records – only doctors approved for this purpose will be authorised to look at patient records and they will respect their confidentiality. If you do not want your details to be available, please inform the practice of your wishes. Sometimes the doctor may need to video their consultations and in such cases, the patient’s permission will always be requested beforehand.
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