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West Meads Surgery
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GP practices are open and here to help but because of the need to minimise the amount of face to face contact to keep you safe, most appointments in the first instance are carried out over the phone or via video.
However, if you feel unwell or have any worrying symptoms please do continue to report any health concerns as there is evidence that these are not always reported during epidemics. To assist with this please contact us online, our online enquiry service. You may also telephone on 01243 837980 where you will be offered a triage telephone appointment where needed or given other appropriate advice and guidance.
Accessibility Needs
We want to get better at communicating with our patients and ensure you can read and understand the information we send you.
If you find it hard to read our letters or if you need someone to support you at appointments, please complete our Accessibility Needs Form below.
Practice Information
Disabled Access
The surgery has been designed to be disabled access friendly with wider corridors, disabled parking, toilets and lower level reception areas. Please let us know if we can be do anything else to improve access for you.
Patient Participation Group
We are incredibly lucky to have such an active PPG group who offer a huge amount of support to the Surgery. Our PPG raise funds and receive donations and bequests for the provision and maintenance of medical and/or ancillary equipment not normally available from statutory or Practice funds, in consultation with the Practice. Find out more about the Patient Participation Group
Training Practice
The practice is approved for GP and medical student training. Each year a fully qualified doctor with experience in hospital medicine may work with the practice as part of their preparation to become general practitioners. They share all aspects of patient care and the partners welcome their contribution to the team.
As part of the approval process, the practice is regularly inspected. This involves looking at medical records – only doctors approved for this purpose will be authorised to look at patient records and they will respect their confidentiality. If you do not want your details to be available, please inform the practice of your wishes. Sometimes the doctor may need to video their consultations and in such cases, the patient’s permission will always be requested beforehand.
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
Our overall CQC Rating was: GOOD
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.
SEE THE FULL REPORT