West Meads Surgery is always looking for ways to improve the services it offers to patients. To do this effectively, the practice needs to know what you think about the services you receive. Tell us what we do best, where we don’t meet your expectations plus any ideas and suggestions you may have. Only by listening to you can the practice continue to build and improve upon the service it offers.
We hope that if you have a problem you will use the Practice Complaints Procedure. You can either write to us at the surgery or complete the form below.
Please click here for our complaints leaflet.
However, if you feel you cannot raise your complaint with us, you can contact any of the following 3 bodies:
• NHS England on 0300 311 2233
• Central and South CAB on 0844 477 1171
For independent advice please contact
PATIENT ADVISORY LIAISON SERVICE (PALS)
PALS provide a confidential service designed to help patients get the most from the NHS. PALS can tell you more about the NHS complaints procedure and may be able to help you resolve your complaint informally.
INDEPENDENT COMPLAINTS AND ADVOCACY SERVICE (IHCAS)
Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS)
Telephone: 0300 012 0122
Email: [email protected]
Address: The Billingshurst Community Centre, Roman Way, Billingshurst, West Sussex RH14 9QW