The practice would like to thank all of the patients who contributed their time and ideas to helping us compile our survey for this year.

 

The majority of our patients do not have difficulties either getting through on the phone or making appointments. It was good to have so many positive comments about the doctors and the staff at the surgery and we are grateful for your support.

 

The feedback from the survey indicates that many patients would like to be able to access the doctor by phone more easily. There have been requests for:-

 

• Telephone consultations.
• Follow ups by telephone rather than coming back to the surgery
• Results by telephone rather than having to make an appointment

 

As a result of the survey, we will be reviewing access to the surgery. The doctors are piloting ways of facilitating telephone consultations. If the doctor feels that it is appropriate to do so, they will offer telephone reviews rather than asking the patient to come back. This may not always be possible and may depend on whether physical examination is required or not. If you would prefer to be telephoned for a follow up or you would like to be telephoned with your result, please discuss this with the doctor.

 

 If you would like to read the survey report please click here.